Политика возврата

"BTPCraft", "we", "us", or "our" refers to BTPCraft SAS, the operator of the BTPCraft platform.

"User", "you", or "your" refers to any individual or legal entity that registers an account on the BTPCraft platform.

"Subscription Plan" refers to the paid tier of service selected by a User, including SME Basic, SME Pro, SME Enterprise, Talent Free, and Talent Pro.

"Trial Period" means the initial 14-day period following registration during which a User may use the paid features of a Subscription Plan without charge.

"Chargeback" means a dispute initiated by a User with their card-issuing bank or payment provider to reverse a transaction.

This Refund Policy (the "Policy") sets out the terms under which BTPCraft processes refunds, cancellations, and payment disputes for Subscription Plans purchased through the BTPCraft platform.

This Policy is governed by the laws of France and forms an integral part of the BTPCraft Terms of Service. Capitalized terms not defined herein shall have the meanings ascribed to them in the Terms of Service.

By purchasing a Subscription Plan, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with any part of this Policy, you must not purchase or use any paid Subscription Plan.

Under Directive 2011/83/EU on Consumer Rights and the French Civil Code (Code civil, Articles L. 221-18 et seq. of the Consumer Code), consumers resident in the European Union have the right to withdraw from a distance contract for digital services within 14 calendar days without giving any reason.

For BTPCraft Subscription Plans, the cooling-off period begins on the date you receive confirmation of your subscription and ends 14 calendar days thereafter.

However, pursuant to Article 16(m) of Directive 2011/83/EU, if you expressly consent to the supply of digital services before the expiry of the 14-day withdrawal period and acknowledge that your right of withdrawal will be lost upon full performance of the contract, you forfeit your withdrawal right once the service has been fully performed.

By registering for a BTPCraft Subscription Plan, you expressly request that the digital services commence immediately after registration (including the Trial Period) and acknowledge that your right of withdrawal is waived once the service has been fully performed. During the Trial Period, you may cancel at any time without penalty, as set forth in the subsequent section.

All paid Subscription Plans include a 14-day Trial Period commencing upon registration.

During the Trial Period, you may cancel your Subscription Plan at any time through your account dashboard or by contacting our support team. If you cancel during the Trial Period, no charges will be incurred.

If you do not cancel before the expiry of the Trial Period, the Subscription Plan will automatically convert to a paid subscription, and your chosen payment method will be charged the applicable subscription fee for the selected billing cycle (monthly or yearly).

You are not entitled to a refund of any fees paid after the Trial Period, subject to the refund provisions outlined below.

Following the expiry of the Trial Period, prepaid subscription fees are generally non-refundable. This is because BTPCraft services are digital in nature and are consumed immediately upon access.

BTPCraft may, at its sole discretion, consider refund requests on a case-by-case basis in exceptional circumstances, including but not limited to: (a) Documented technical errors on the BTPCraft platform that materially prevented you from using the Subscription Plan; (b) Duplicate or erroneous charges resulting from a processing error; (c) Cancellation within a reasonable period (not exceeding 48 hours) following the first paid charge after the Trial Period.

Any refund approved under this discretionary policy will be processed as a one-time courtesy and does not create a precedent or obligation for future refund requests.

To the maximum extent permitted by applicable law, all fees are non-transferable and non-refundable except as expressly provided in this Policy.

The following items are eligible for refund consideration: — Subscription fees charged in error or without your authorization. — Duplicate payments due to a processing malfunction.

The following items are strictly non-refundable: — Subscription fees for billing periods already consumed in whole or in part. — Add-on services, premium matching credits, or any à la carte purchases made through the platform. — Fees associated with third-party services, including but not limited to Paddle or any payment gateway transaction fees. — Any amount previously refunded or credited to your account.

This list is non-exhaustive and BTPCraft reserves the right to determine refund eligibility at its sole discretion.

All payments on the BTPCraft platform are processed through Paddle, a leading PCI-compliant payment gateway. Paddle handles all payment processing, including credit/debit card and PayPal transactions.

Paddle is responsible for: — Processing payments via credit/debit card, PayPal, and other accepted payment methods; — Calculating, collecting, and remitting applicable taxes, including EU VAT, UK VAT, and other transaction taxes where applicable; — Issuing invoices and credit notes on behalf of BTPCraft.

BTPCraft does not store or process your full payment card details. All sensitive payment information is handled directly by Paddle's secure infrastructure. Your payment data is subject to Paddle's privacy policy and security practices.

By purchasing a Subscription Plan, you agree to Paddle's terms of service and privacy policy, which govern the processing of your payment data. BTPCraft shall not be liable for any loss or damage arising from Paddle's processing of your payment information.

To request a refund, you must submit a written request to BTPCraft's support team via email at info@btpcraft.com. Your request must include: (a) Your full name and the email address associated with your BTPCraft account; (b) The Subscription Plan name and the transaction ID or last 4 digits of the payment card used; (c) A detailed explanation of the basis for your refund request; (d) Any supporting documentation, such as error messages or bank statements.

Alternatively, you may submit a refund request through your account dashboard under the Billing section.

We will acknowledge receipt of your request within 2 business days and provide a final decision within 10 business days. If additional information is required, the review period may be extended by up to 10 additional business days, and we will notify you accordingly.

Approved refunds will be processed within 10 business days from the date of approval.

The refund will be issued to the original payment method used for the transaction. Processing times may vary depending on your payment provider: — Credit/debit cards: 5–10 business days to appear on your statement. — PayPal: 1–2 business days. — Other methods: Subject to the standard processing times of the applicable payment provider.

BTPCraft shall not be liable for delays caused by third-party payment processors or issuing banks.

BTPCraft reserves the right to deny a refund request in any of the following circumstances: (a) The request is received more than 30 calendar days after the charge date, unless otherwise required by applicable consumer protection law. (b) There is reasonable evidence that the User has violated the BTPCraft Terms of Service, including but not limited to platform abuse, fraudulent activity, or unauthorized use of the service. (c) The User has previously received a discretionary refund and is requesting a further refund. (d) The Subscription Plan has been substantially consumed or performed. (e) The request does not comply with the requirements set forth in this Policy or applicable law.

This Policy does not affect your statutory rights as a consumer under the applicable laws of your country of residence. Where mandatory consumer protection laws provide for a more favorable refund right, those laws shall prevail.

If you believe a charge was made in error or without your authorization, please contact BTPCraft support at info@btpcraft.com before initiating a chargeback with your bank or payment provider.

We will investigate the issue and, where warranted, issue a full refund without requiring you to file a chargeback. Initiating a chargeback without first contacting us may result in: — Additional fees being assessed to your account; — Suspension or termination of your BTPCraft account pending resolution; — Reporting to credit bureaus if the chargeback is found to be fraudulent.

BTPCraft cooperates fully with card networks and issuing banks in chargeback proceedings. If a chargeback is filed, we will provide all relevant transaction records and communications to the issuing bank in support of the transaction.

If a chargeback is overturned by the issuing bank, the disputed amount will be re-applied to your account. If a chargeback is upheld, the refund will be processed by your bank and is subject to their policies.

Any dispute arising out of or in connection with this Refund Policy shall first be submitted to BTPCraft's internal dispute resolution process by contacting info@btpcraft.com.

If the dispute cannot be resolved amicably within 30 calendar days of receipt of the complaint, the following options are available: (a) For consumers resident in the European Union: you may submit the dispute to the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. (b) The parties may mutually agree to submit the dispute to binding arbitration in accordance with the rules of the Centre de Médiation et d'Arbitrage de Paris (CMAP). (c) The parties reserve the right to seek judicial relief in the competent courts of Paris, France.

Notwithstanding the foregoing, BTPCraft may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

This Refund Policy shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions.

For business users (non-consumers), any legal action or proceeding arising out of or relating to this Policy shall be brought exclusively in the courts of Paris, France, and you hereby submit to the personal jurisdiction of such courts.

For consumers, nothing in this Policy deprives you of the protection afforded to you by mandatory consumer protection laws of your country of residence, and any disputes may be brought in the courts of your habitual residence.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to any transaction under this Policy.

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at:

BTPCraft SAS Email: info@btpcraft.com